Customer Notices 2024 Notice in relation to OCBC Premier VOYAGE Card (effective from 1 Jan 2025) Credit Card/Debit Card Security Tips and Notice of Accessing Consumer Credit Data (effective from Nov 2024) Change of Trading Service Hours for Gold Passbook Account (effective from 30 September 2024) Notice in relation to OCBC Credit Card (effective from 31 Oct 2024) Annual Rental and Deposit of Safe Deposit Box Revision (effective from 1 Jul 2024) Notice of shortening of the US securities transaction settlement cycle (effective from 28 May 2024) Notice of Accessing Consumer Credit Data and Credit Card/Debit Card Security Tips (effective from May 2024) Special offer on Overseas Transfers for Business Banking Customer (effective from 29 Apr 2024) Summary of Service Fees Revision and FAQ (effective from 1 Apr 2024) 2023 Summary of Service Fees Revision (effective from 1 Jan 2024) Notice of Accessing Consumer Credit Data and Credit Card Security Tips (effective from November 2023) Notice of Change in relation to VOYAGE Card Notice of change in Credit Card Over-The-Limit Facilities arrangement Anti-Money Laundering / Countering the Financing of Terrorism and Sanctions Notice 2022 Notice in relation to OCBC Wing Hang Credit Card (effective from 30 December 2022) Notice of Amendments to our Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance (the “Ordinance”) Summary of Services Fees Revision (effective from 1 August 2022) Notice of Business eBanking eCertificate Service Termination Migration of autopay services of Electronic Clearing to Faster Payment System Notice of Accessing Consumer Credit Data and Credit Card Security Tips 2021 Notice to Customers relating to the Integration of OCBC Bank Hong Kong branch and OCBC Wing Hang Bank Notice of Termination to “OCBC Wing Hang Travel Reward Scheme” Notice of Amendment to Terms and Conditions Governing the VOYAGE Card Program Notice in relation to OCBC Wing Hang Bank Credit Card Anti-Money Laundering /Countering the Financing of Terrorism and Sanctions Notice 2020 Notice of Amendment to OCBC Wing Hang Bank Limited Terms and Conditions of Investment Account (effective from 31 December 2020) Amendments to OCBC Wing Hang Bank Limited Terms & Conditions of Investment Account (effective from 31 December 2020) Notice of Amendment to OCBC Wing Hang Bank Limited Securities Margin Client Agreement (Personal / Joint / Corporate Account) (effective from 31 December 2020) Notice for Suspension of the Trading and Related Service for Xinjiang Beixin Road & Bridge Group Co., Ltd (Stock Code: 002307.SZSE) Additional Risk Disclosure Statement – Exchange Traded Derivative Products and/or Structured Products (for Investment Account Client) Additional Risk Disclosure Statement – Exchange Traded Derivative Products and/or Structured Products (for Securities Margin Client) Notice for Suspension of the Trading and Related Service for TIANYE WATER (Stock Code: 00840.HK) and XINJIANG TIANYE (Stock Code: 600075.SSE) Notice to OCBC Wing Hang Credit Card customer relating to access to Consumer Credit Data held by the Credit Reference Agency and Credit Card Security Tips (effective from April 2020) Summary of Services Fees Revision (effective from 1 April 2020) 2019 Notice to OCBC Wing Hang Credit Card customer relating to access to Consumer Credit Data held by the Credit Reference Agency and Credit Card Security Tips (effective from 1 May 2019) Notice of "Enhanced Credit Card Payment Function ??UnionPay Credit Card Contactless Payment" Summary of Service Fees Revision (effective from 1 April 2019) 2018 Notice of "Enhanced Credit Card Payment Function ??Visa payWave and Mastercard Contactless Payment" Notice to OCBC Credit Card customer relating to access to Consumer Credit Data held by the Credit Reference Agency and Credit Card Security Tips (effective from 1 May 2018) Important Announcement – Two-factor Authentication for Internet Banking Investment Services (effective from 19 April 2018) Summary of Service Fees Revision (effective from 1 March 2018) 2017 Notice to OCBC Credit Card customer relating to access to Consumer Credit Data held by the Credit Reference Agency and Credit Card Security Tips (effective from 1 May 2017) Notice of Amendments to (1) Terms & Conditions for all Accounts and Related Services (2) Terms and Conditions of Investment Account (3) Agreement for Securities Option (4) Currency-linked Deposit Terms and Conditions (5) Structured Deposit (Currency Linked target rate) Terms and Conditions (effective from 9 June 2017) Amendments to (1) Terms & Conditions for all Accounts and Related Services (effective from 9 June 2017) Amendments to (2) Terms and Conditions of Investment Account (effective from 9 June 2017) Notice to life insurance policy holders Summary of Service Fees Revision (effective from 1 March 2017) 2016 Notice of Amendment of OCBC Wing Hang Credit Card Cardholder Agreement (effective from 4 January 2017) Modification of Customer Investment Suitability Assessment Methodology, Risk Profiling Questionnaire and Investment Product Risk Rating (effective from 23 December 2016) Important Notice for Online Securities Trading Customers (effective from 19 December 2016) Notice of Amendment to OCBC Wing Hang Credit Card Reward Program "Cash Rebate" Ratio and "OCBC Wing Hang Mileage" Scheme (effective from 4 January 2017) Notice of Amendment of OCBC Wing Hang Credit Card Fee & Charge Schedule and Credit Card Cardholder Agreement (effective from 1 November 2016) Notice of Introduction of Volatility Control Mechanism to Securities Market Notice of Amendment to OCBC Wing Hang Bank Limited Terms and Conditions of Investment Account (effective from 30 August 2016) Notice of Amendment to OCBC Wing Hang Bank Limited Currency-linked Deposit Terms and Conditions (effective from 30 August 2016) Notice of Amendment to OCBC Wing Hang Bank Limited Structured Deposit (Currency Linked target rate) Terms and Conditions (effective from 30 August 2016) SMS Confirmation for Securities Trading and eBanking Service Security Tips (effective from 21 July 2016) Notice of Introduction of Closing Auction Session to Securities Market Prevention on Fraud and Financial Crime Notice of Amendments to the Terms and Conditions of Structured Deposit (Currency Linked target rate) of OCBC Wing Hang Bank Limited Notice to OCBC Credit Card customer relating to access to Consumer Credit Data held by the Credit Reference Agency and Credit Card Security Tips (effective from 1 May 2016) Fee Revision on Northbound Trading through Shanghai-Hong Kong Stock Connect Service (effective from 15 February 2016) Summary of Service Fees Revision (effective from 1 March 2016) Notice of Change of OCBC Wing Hang Credit Card Service Fee & Card Benefit (effective from 1 March 2016) Notice of OCBC WING HANG WARNS AGAINST BOGUS VOICE MESSAGE PHONE CALLS 2015 Notice of Amendment to Terms and Conditions for Electronic Bill Presentment and Payment Service (effective from 1 January 2016) Notice of Amendment of OCBC Wing Hang Credit Card Cardholder Agreement (effective from 1 January 2016) Notice of Amendments to the Terms & Conditions for All Accounts and Related Services (effective from 7 December 2015) Fee Revision on Northbound Trading through Shanghai-Hong Kong Stock Connect Service (effective from 3 Aug 2015) Notice to OCBC Credit Card customer relating to access to Consumer Credit Data held by the Credit Reference Agency and Credit Card Security Tips (effective from 1 May 2015) Notice of Amendments to Wing Hang Bank Gold Passbook Account ("Product") ??99 Gold Passbook Account ("Account") changes on the 99 Gold Passbook Account Agreement ("Agreement") and the Rules for 99 Gold Passbook Account ("Rules") Notice of Amendments to Wing Hang Bank Gold Passbook Account ("Product") ??Gold Maple Leaf Passbook Account ("Account") changes on the Gold Maple Leaf Passbook Account Agreement ("Agreement") and the Rules for Gold Maple Leaf Passbook Account ("Rules") Notice of Amendments to Wing Hang Bank Gold Passbook Account ("Product") ??Ounce Gold Passbook Account ("Account") changes on the Ounce Gold Passbook Account Agreement ("Agreement") and the Rules for Ounce Gold Passbook Account ("Rules") Notice of Suspension of Alipay Express Payment Service for OCBC Wing Hang VISA Cards (effective from 1 June 2015) Notice of Amendments to Currency-linked Deposit Terms and Conditions Notice of Amendments to the Terms & Conditions for All Accounts and Related Services (effective from 2 March 2015) Notice of Amendments to OCBC Wing Hang Bank Renminbi (RMB) Services (effective from 26 January 2015) Summary of Service Fees Revision (effective from 1 March 2015) Notice of Change of OCBC Wing Hang Credit Card Fee & Charge Schedule Table (effective from 1 March 2015) 2014 Notice of Amendments to the "Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance" (effective from 15 January 2015) Addendum to Terms and Conditions of Investment Account (effective from 15 January 2015) Notice of Amendment of Wing Hang Credit Card Fee & Charge Schedule Table and Credit Card Cardholder Agreement (effective from 18 November 2014) Notice of Amendments to Terms & Conditions for All Wing Hang Bank Accounts and Related Services (effective from 1 July 2014) Notice of Amendments to the Terms and Conditions of Investment Account (effective from 1 July 2014) Notice to customer relating to New Wing Hang Chip Credit Card Replacement and to access to Consumer Credit Data held by the Credit Reference Agency and Wing Hang Credit Card Security Tips (effective from April 2014) Notice of Amendments to Terms & Conditions for All Wing Hang Bank Accounts and Related Services (effective from 3 March 2014) Summary of Service Charge Revision (effective from 1 March 2014) 2013 Notice of Amendments to Terms & Conditions for All Wing Hang Bank Accounts and Related Services (effective from 27 January 2014) Notice of Amendments to Wing Hang Bank Securities Account Agreement (effective from 4 February 2014) Notice of Amendments to Wing Hang Bank Terms and Conditions of Investment Account (effective from 24 January 2014) Notice of Amendment of Wing Hang Credit Card Cardholder Agreement and Change in Wing Hang Credit Card Service Charges (effective from 1 January 2014) Notice of Renaming of Easy Link Account to Integrated Account (effective from 6 May 2013) Notice of Amendments to Terms & Conditions for All Wing Hang Bank Accounts and Related Services (effective from 6 May 2013) Addendum to Terms and Conditions for All Wing Hang Bank Accounts and Related Services – Terms and Conditions for Integrated Account (April 2013) Notice to Customer relating to New Wing Hang Chip Credit Card Replacement and to access to Consumer Credit Data held by the Credit Reference Agency and Wing Hang Credit Card Security Tips (effective from April 2013) Notice of Amendments to Terms & Conditions for All Wing Hang Bank Accounts and Related Services (effective from 2 May 2013) Notice of Amendments to the "Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance" (effective from 1 April 2013) Summary of Service Charge Revision (effective from 1 March 2013) 2012 Notice of Change in Wing Hang Credit Card Service Charge (effective from 1 March 2013) Notice of Overseas ATM Cash Withdrawal Service (effective from 1 March 2013) Notice of Amendment to Cash Rebate Ratio for Wing Hang Credit Card (effective from 22 November 2012) Notice of Amendments to the Terms & Conditions for All Wing Hang Bank Accounts and Related Services (effective from 3 July 2012) Notice of Amendment to Wing Hang Bank Credit Card Cardholder Agreement / Minimum Payment Amount / Financial Charges (effective from 30 July 2012) Notice of Amendment to Wing Hang Bank CASH Card & e-Money Loan Card Cardholder Agreement / Minimum Payment Due / Financial Charges (effective from 30 July 2012) Notice of SMS Alert Service for Wing Hang Credit Card (effective from 1 June 2012) Notice to Customer relating to access to Consumer Credit Data held by the Credit Reference Agency and Wing Hang Credit Card Security Tips (effective from May 2012) Notice of Extension of Trading Hours of Securities & Derivatives Markets – Phase 2 (effective from 5 March 2012) Summary of Services Charge Revision (effective from 1 March 2012) 2011 Notice of Change in Exclusive Privileges for Wing Hang Elite Gold Banking Customers (effective from 1 January 2012) Notice of Amendments to Terms & Conditions for All Wing Hang Bank Accounts and Related Services (effective from 2 January 2012) Wing Hang Visa Infinite Card Notice of Change in Complimentary Insurance Protection Plan (effective from 1 January 2012) Notice of Amendments to Terms & Conditions for All Wing Hang Bank Accounts and Related Services (effective from 25 October 2011) Amendment to Internet Banking "Non-registered Third Party Account Transfer" and "ePayment" Services Notice of Change in Complimentary Travel Insurance Protection Plans Notice of Extension of Trading Hours of Securities & Derivatives Markets (effective from 7 March 2011) Wing Hang Bank Group Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance (Jan 2011) Summary of Services Charge Revision (effective from 1 March 2011) 2010 Notice of Amendments to Terms & Conditions for Wing Hang Bank Services (effective from 1 January 2011) Wing Hang Platinum Credit Card Notice of Change in Complimentary Insurance Protection Plan (effective from 1 January 2011) Notice of Amendment to Cash Rebate Ratio for Wing Hang Credit Card Customer (effective from 1 October 2010) Notice to Wing Hang Credit Card Customer relating to access to Consumer Credit Data held by the Credit Reference Agency and Wing Hang Credit Card Security Tips (effective from September 2011) Summary of Credit Card Services Charge (effective from 1 March 2010) Notice of Change of Investment Corner Service Hour Summary of Services Charge Revision (effective from 1 March 2010) 2009 Notice of Change in Exclusive Privileges for Wing Hang Platinum Credit Card (effective from 1 Jan 2010) Notice of Amendment to Wing Hang Bank Credit Card Cardholder Agreement (effective from 11 August 2009) Minimum Transaction Limit of HK$20 or Equivalent for Foreign Currency Exchange through eBanking Services Chip Card Q&A Notice to Credit Card Customer relating to access to Consumer Credit Data held by the Credit Reference Agency (effective from 1 June 2009) Notice of Outsourcing of Card Embossing Process of Wing Hang Bank Group Cards (effective from 15 June 2009) Notice of Amendments to Terms & Conditions for Wing Hang Bank Services (effective from 1 April 2009) Summary of Services Charge Revision (effective from 1 March 2009) 2008 Notice of Change in Exclusive Privileges of Wing Hang Platinum Credit Card (effective from 1 December 2008) Terms & Conditions for All Wing Hang Bank Accounts and Related Services (effective from 25 September 2008) Wing Hang Platinum Credit Card Notice of Change in Complimentary Insurance Protection Plans (effective from 1 July 2008) Notice to Wing Hang Credit Card Customer relating to access to Consumer Credit Data held by Credit Reference Agency (effective from 1 June 2008) Summary of Services Charge Revision (effective from 1 April 2008) 2007 Notice of Amendments to the Terms & Conditions for Wing Hang Bank Deposit Services Notice of Revision of Branch Service Hours Summary of Services Charge Revision (effective from 1 June 2007) Wing Hang Bank Group Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance (effective from 11 June 2007) 2006 Notice of Valuation of Saturday Intra-bank Transactions Notice of Extension of Branch Opening Hours Notice of Implementation of 5-Day Clearing Week Frequently Asked Questions (FAQ) on 5-Day Clearing Week Summary of Services Charge Revision (effective from 1 May 2006) 2005 Summary of Services Charge Revision (effective from 1 June 2005) Notice of FCY Deposit Arrangement 2004 Summary of Services Charge Revision (effective from 1 April 2004) 2003 Summary of Services Charge Revision (effective from 1 August 2003) Beware of Fraudulent E-mail Others Understanding Dormant Accounts Flighting Crime and Terrorism, How you can help