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| Due to high traffic volume, some customers may experience a longer waiting time when calling our hotlines. Kindly wait patiently or call later. Alternatively, customers may also send us email to “ebc_hk@ocbc.com” for assistance. We apologize for the inconvenience caused and appreciate your understanding. |
| Personal Banking Services Hotline |
3199 9188 |
| (Monday to Friday: 9am to 5:30pm, Saturday: 9am to 1pm, except public holidays) For 24-hour suspicious transaction reporting, please press "1" after language selection. |
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| Business Banking Services Hotline |
2815 9919 |
(Monday to Friday: 9am to 5:30pm, except public holidays) For 24-hour suspicious transaction reporting, please follow the instruction and press 1. |
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| ATM Card and Credit Card 24-hour Report Lost Hotline |
3199 9000 |
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| Mortgage Service Hotline |
2921 6682 |
| (Monday to Friday: 9am - 5pm, except public holidays) |
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| Auto Finance Service Hotline |
2281 9888 |
| (Monday to Friday: 9am - 5pm, except public holidays) |
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| SME Business Loans Hotline |
2633 0628 |
| (Monday to Friday: 9am - 6pm, except public holidays) |
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| SWIFT |
WIHBHKHH |
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| Outward Remittance |
orenquiry@ocbc.com |
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| Inward Remittance |
irenquiry@ocbc.com |
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| Customer Feedback |
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| If you have any comments on our products and services, please click here to contact us. |
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