Existing Customer

Auto & Equipment Finance Operations office address and service hours are listed as below:

5/F Eastern Central Plaza, 3 Yiu Hing Road, Shaukeiwan, Hong Kong

Monday to Friday 9:00a.m to 5:00p.m.

Not in service on Saturdays, Sundays & Public Holidays

You can click here to print out the Notice of Change of Address Form. Complete and sign the form by providing the Account No. or Vehicle Registration Mark and return via fax, email or submit to any branches of OCBC Bank. Your request will be processed within 7 working days upon our receipt of your Notice Form.

Fax : 3475 0157

Email: aef_payment@ocbc.com

*Attention! Signature on the Notice form should be corresponded to the signature on the agreement (and with company chop for corporate customer).

To request for a photo copy of various documents, please click here to refer to the related fee from the Bank Services Fee Guide and contact us by email.

Email: aef_payment@ocbc.com

Yes! Vehicle registered owner who has already signed up for the account of “iAM Smart+” with digital signing function, may apply online licence renewal via “GovHK”. For details, please refer to the information and to do list from GovHK website.

For those who cannot apply self-online licence renewal, please prepare all necessary documents and submit to our Bank. We shall bring all along with the Original Vehicle Registration Document (“VRD”) to Transport Department for the renewal process.

The Bank will generally send the licence renewal reminder by mail to customer 90 days before the vehicle licence expiry day.

Changed your correspondence address recently? If "YES", please click here to let us know. If "NO", please click here to download the Transport Department application form (TD558) and prepare the required documents listed on Page 3 of TD558 form. (Except Original Vehicle Registration Document)

To submit your application, please complete, sign (and with company chop for corporate customer) and return all Transport Department required documents to our Licence & Insurance Administration Section. Please be expected 3 working days are required for the renewal process.

Attention! The VRD has to contain signature of the registered vehicle owner, and the signature on the application form should match with that on the VRD when a relevant licensing application is submitted by the registered vehicle owner concerned. If the vehicle is owned by a company/organization, the VRD has to contain the signature of an authorized representative together with a company/organization chop and the chop on the application form must be identical with that on the VRD, otherwise Transport Department will not process the licensing application.

The Bank will generally send the licence renewal reminder by mail to customer 90 days before the vehicle licence expiry day. If fails to receive the reminder, customer may also click here to download the Transport Department application form (TD558) and prepare the required documents listed on Page 3 of form TD558. (Except Original Vehicle Registration Document)

To submit your application, please complete, sign (and with company chop for corporate customer) and return all Transport Department required documents to our Licence & Insurance Administration Section. Please be expected 3 working days are required for the renewal process.

Attention! The VRD has to contain signature of the registered vehicle owner, and the signature on the application form should match with that on the VRD when a relevant licensing application is submitted by the registered vehicle owner concerned. If the vehicle is owned by a company/organization, the VRD has to contain the signature of an authorized representative together with a company/organization chop and the chop on the application form must be identical with that on the VRD, otherwise Transport Department will not process the licensing application.

Please click here to refer to the related fee from the Bank Services Fee Guide and can click here to download the Transport Department application form (TD129) and (TD148).

To submit your application, please complete, sign (and with company chop for corporate customer) and return along with the original vehicle licence and address proof (plus all Transport Department required original documents for assigning application use) to our Licence & Insurance Administration Section for further processing.

*Attention! The VRD has to contain signature of the registered vehicle owner, and the signature on the application form should match with that on the VRD when a relevant licensing application is submitted by the registered vehicle owner concerned. If the vehicle is owned by a company/organization, the VRD has to contain the signature of an authorized representative together with a company/organization chop and the chop on the application form must be identical with that on the VRD, otherwise Transport Department will not process the licensing application.

Form TD129 is applicable for retention of registration mark and you may choose to have your vehicle re-registered with a new registration mark randomly assigned by Transport Department, or a registration mark retained or auctioned by you. If you would like to assign a retained/auctioned mark to your vehicle and surrender the mark currently on the vehicle, please complete TD148. Your particular attention is drawn that the original mark on the vehicle would be cancelled and if you would like to retain this mark, please use TD129. You should read carefully information on the forms before submission, so as to confirm your application details;

Customer may seek for the assistance from any of the insurance companies offering vehicle insurance service to ask for quotation and do the renewal as our Bank has no insurance selling service. The insured amount of the new insurance policy must not less than the outstanding amount of the loan account. Upon the renewal, please send us the renewed cover note via fax or email for the use of recording and vehicle licence renewal.

Customer may seek for the assistance from any of the insurance companies offering vehicle insurance service to ask for quotation and do the renewal as our bank has no insurance selling service. The insured amount of the new insurance policy must not less than the outstanding amount of the loan account. Upon the renewal, please send us the renewed cover note via fax or email for the use of recording and vehicle licence renewal.

Pursuant to the Agreement, the original insurance policy should be returned for our Bank’s safe custody. Customer can choose to return us by mail or submit directly at our office

In order to pay off the loan and retrieve all vehicle documents instantly, registered owner may visit our office during service hours in person along with following documents:

• Personal identity document (company chop is required for corporate customer)
• The cashier order
• Cashier order issuing receipt OR cash transfer receipt from any branches of the OCBC Bank

Authorized representative should prepare the following documents to handle the settlement:

• An original authorization letter* with registered owner’s signature (and with company chop for corporate customer)
• The cashier order OR cash transfer receipt

Please be aware the original vehicle registration document CANNOT be collected on the same day if paying by cheque as minimum 4 working days are required for the clearance confirmation.

*Attention! Signature on the authorization letter should be corresponded to the signature on the agreement (and with company chop for corporate customer).

Customer may call 2281 9888 to enquire about the settlement amount and make an appointment OR grab a ticket at Auto & Equipment Finance Operations office in Shau Kei Wan and wait to be served. Under normal situation, all processes should be done within 45 minutes.

If customer prefers to collect all the vehicle documents instantly upon settlement, customer should pay by cashier order (along with cashier order issuing receipt or choose to make direct transfer at any branches of OCBC Bank and bring the receipt to our office. Please be aware the original vehicle registration document CANNOT be collected on the same day if paying by cheque as minimum 4 working days are required for cheque clearing

In order to protect the individual's right to privacy with respect to personal data and due to the settlement interest may vary by time, we highly recommend the registered owner to call our customer service team by 2281 9888 for identity verification and the latest quotation.

For normal early settlement, except the prescribed remaining principal and interest, the breakdown shall have all other expenses set out on the signed agreement, including but not limited to the Option Fee and Early Settlement Penalty, etc. For settlement case with overdue record, all late charges and expenses incurred (if any) shall be repaid upon settlement.

Pursuant to the Agreement, customer has the option to purchase the financed vehicle from the Bank by paying the Option Fee (Accumulated late charges and handling fees are required to pay together, if any) then choose the document collection method.

Payment Method:

1) Pay in cash/ by cheque at any branch es of OCBC Bank

2) Send the cheque by mail to us at 5/F Eastern Central Plaza, 3 Yiu Hing Road, Shaukeiwan, Hong Kong (4 working days are required for cheque clearing)

Document Collection Method:

1) All vehicle documents would be sent to the correspondence address of borrower via registered mail in 7 days upon settlement

2) Borrower shall bring along the original HKID card (Person who signed the agreement shall bring along the Company chop and original HKID card for Corporate borrower) to our office OR authorize a 3rd party with signed authorization letter* (signature withCompany chop are required for Corporate borrower

*Attention! Signature on the authorization letter should be corresponded to the signature on the agreement (and with company chop for corporate customer).

No matter normal settlement or early termination, the Option fee itself is the fee that legally transfers ownership from the finance company to the customer. Once the option fee is paid, the legal title of the vehicle will pass from our Bank to the customer. It is customary in the hire purchase business to offer such option to the Hirer to purchase the vehicle with the Option fee, but until such payment the vehicle shall remain the sole property of our Bank.

It has been explicitly listed and set out both on the Hire Purchase/ Lease agreements (Clause 15 of the T&C) and the Bank Services Fee Guide for customer's reference.

Please use A4 plain paper to prepare the authorization letter with information provided as below: -

1. Vehicle Registration No.
2. Hire Purchase / Lease Agreement No.
3. Name of Hirer / Lessee (Vehicle Registered Owner)
4. Name of representative and Identity [ID/PP/CI] number
5. Purpose
6. Signature(s)

*Attention! Signature on the authorization letter should be corresponded to the signature on the agreement (and with company chop for corporate customer).

Please make the cheque/ cashier order payable to "OCBC Bank (Hong Kong) Limited"

Car Loan Repayment Method:

1. Autopay

   You may complete the Direct Debit Authorization Form, send the form to us / your banker to arrange the autopay to repay your monthly repayment.

2. PPS (The daily cut off time of PPS payment is 7:00 p.m. from Monday to Friday)

   (1) Call 18011 to register the payment account

   (2) Call 18031 to settle payment

   1. Key in your PPS password;
   2. Key in our merchant code “63” (OCBC Bank (Hong Kong) Limited);
   3. Key in the 16 digits Agreement number (e.g. 0830 123456 888 000);
   4. Select the payment type no. “5” (Loan Repayment);
   5. Key in the repayment amount;
   6. Record the payment reference number;
   7. End the service.

   Please make sure your repayment is made before the cut-off time. All repayment made after the cut-off time, on Sunday or Public Holiday, will be processed on next business day.

3. OCBC Bank Branch Counter / Drop in Box

   You may make cash/cheque payment directly to any branch counter of us or drop the cheque in the drop in box with your vehicle registration number / loan account number write on the back of the cheque to repay your monthly repayment.

To request for changing the payment method, please click here to refer the related fee from the Bank Services Fee Guide first and click here contact us by email for the application form. Please return us the completed and signed application form along a crossed cheque by mail or submit directly at our office.

*Attention! Signature on the application form should be corresponded to the signature on the agreement (and with company chop for corporate customer).

To request for changing the autopay bank account, please click here to refer the related fee from the Bank Services Fee Guide first then click here* to download and complete the application form, return the original form to us by mail or submit to any branches of OCBC Bank. You shall receive a formal autopay setup notice from your banker as effective confirmation around 10 to 14 working days upon request.